ZYTHERAL Returns Policy

ZYTHERAL is committed to ensuring customer satisfaction with every purchase. Our Returns Policy is designed to provide you with a clear understanding of our processes, ensuring a smooth and efficient experience.

Returns Eligibility

• Items must be returned within 30 days from the date of purchase.
• Products must be in their original packaging and condition, unworn and unaltered.
• A valid proof of purchase is required for processing all returns.

Non-returnable Items

The following items are not eligible for return:

• Gift cards and promotional items.
• Customized or personalized products.
• Items marked as final sale or clearance.

Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at [email protected] to obtain a Return Authorization Number (RAN).
2. Ensure the item is securely packaged, including a copy of the purchase receipt.
3. Ship the item to our returns department at ZYTHERAL Returns, 123 Business Ave, Suite 456, Commerce City, CO, 80022.

Refunds

Upon receipt and inspection of your returned item, we will process your refund. The refund will be issued to the original payment method within 7-10 business days.

Exchanges

Exchange requests are handled in the same manner as returns. To exchange an item, please follow the return process and specify your desired replacement item.

Contact Us

If you have any questions or require further assistance, please contact our customer service team at (555) 123-4567 or email us at [email protected].